010203
RESEARCH & DEVELOPMENT INNOVATION
Tianan has been continuously introducing talents, and reinforcing R&D input; relying on professional team as the main force, centering on important product ranges of power equipment industry, including intelligent electric, green energy electric, rail transportation electric. Urban rural power grid new eclectic, to promote technological innovation and product development. Tianan has fully grasped the core technology of distribution equipment, and established core self-supporting capability, self developed products such as prefabricated substation, RMU, load break switch, wind power switching equipment, intelligent power grid system has reached international leading level.
01020304
SYSTEM QUALITY CONTROL
Tianan has been importing advanced production and testing instruments, to improve reliability and stability of products, and ensure the high standard quality and long service life; the company is fully devoted for the construction of safe, reliable, high quality and efficient modern technology.
Tianan strictly implement its quality policy of "leading technology, superior quality, safe and reliable, responsible and honest", has set up ISO 9001 quality system, ISO 14001 environment system and OHSAS 180001 profession health safety system, extended segments of design, technique, manufacture, inspection, supply, sales, service environment, safety, health as well as various quality factors to all levels of company quality management.
Enhance overall quality management system construction, strictly implement quality engineer responsibility system, strengthen product quality management, extend product quality responsibility to each individual.
Tianan holds "quality month" annually, to reinforce quality training and quality policy propaganda, improve employees' quality awareness.
01
AFTER-SALES SERVICE
Tianan provides comprehensive service, covers equipment installation supervision, commissioning guidance, commissioning, repair and maintenance, customer training, dedicated to serve customer with complete product assurance, adhere to the service tenet of “customer first, service foremost”. Provide customer with oriented and professional product training and site operation.
Should quality issues rises during installation or operation, we guarantee to give a reply within two hours. If it is necessary to dispatch personnel to solve the problem, ensure that personnel will be dispatched within 48 hours. And ensure that the service personnel will not be withdrawn until the quality problem is solved.
The products of our company are guaranteed to be maintained for life. During the warranty period, our company will replace the damages caused by the quality of our equipment free of charge. Outside the warranty period, we will assist the customer to repair and maintain the equipment provided and provide components and services at the most favorable price.
01020304
INFORMATION MANAGEMENT
Tianan makes full use of information-based means to construct management and innovation platforms under the internet age.presently, Tianan has set up a integrated information plat form consists of VPN network platform, ERP, CAD/CAM/CAPP/PDM disaster recovery and backup system, intelligent protection system, office automation(OA), and business intelligence (Bl).
This platform enabled the company to have smooth procedure information sharing in aspects of R&D, finance, sales, production, procurement, inventory, as well as quality and equipment management, therefore realized the high level integration of logistics, capital flow and information.